FAQ

Try our FAQ before you make an inquiry. 

For individual customers of SBI Shinsei Bank comprehensive PowerFlex account

Report on Cash Card loss or Financial fraud:

From Overseas:

 0120-456-022

+81-6-7635-4671

+81-9-2303-6555 

For other inquiries:

Please contact us through the Inquiries page on our website. 

For institutional customers

Please refer to “Branch List” for the list of branches where corporate customers can use our services.

＊Please note that SBI Shinsei Bank comprehensive PowerFlex account is available only for individual customers residing in Japan for more than a year. Institutional customers cannot open PowerFlex account.

About the Handling of Personal Information

For inquiries regarding the handling of personal information, please refer to the sections “Responses to Complaints about the Handling of Personal Information” and “Request for Disclosing or Revising Personal Information” in our “Basic Policy Concerning Protection of Personal Information.”